Les Amis is a large charity providing support to people with learning disabilities and / or associated conditions. To provide these services, Les Amis has approximalty 100 staff members, and about 25 sites, consisting of a central site, with 24 outlying sites. The organisation aims to give it’s residents a domestic environment as well as respite for people who are resident with their families.
We have provided IT services for Les Amis since 1995, and Les Amis were the first IT services client for the company from which Virtual Office Solutions came from.
In 2011 the central telephone system being used from Jersey Telecom, withdrew support. We are Shoretel approved company, and we implemented a complete telephone system across the 25 sites. At the same time the support staff were wanting access to the central Les Amis central information systems. Given the data in the system is personal, and of a medical nature, we implemented a virtual private network between all the sites. However in order to operate the telephone system over the network, we changed the design of the virtual private network to allow each resident house to communicate directly with each other house. This allowed the telephone system to communicate point to point between each house, therefore the residents are benifiting from free internal calls with high quality, over the internet.
Another problem we experienced was due to the residents wanting large button phones, we tried in vain to find large button telephone handsets. There are no Voip telephones with large buttons! We had to use the old fashioned type telephones and use “SIP” converters to allow the old fashioned handsets to connect to the Les Amis intranet.
In addition, the network allowed Les Amis residents to access the internet. We are still working towards providing a proper environment for the residents to access internet in a safe manner.